Westburne 100 Years

TECHCONNECT IQ

SUPPORT

Industrial automation support

One connected experience.
Smarter support for every challenge.

TechConnectIQ Support brings digital tools, technical expertise, software maintenance and workforce enablement together in myRockwellAutomation-helping you resolve issues faster, reduce effort and keep operations running with confidence.

  • Response within 48 business hours
  • No-obligation consultation with certified specialists
  • Three support tiers, from Basic to Professional

Delivered by Westburne Automation Specialists across 100+ Canadian branches.

AUTHORIZED DISTRIBUTOR

Rockwell Automation
Free request
Get a free callback

A Westburne Automation Specialist will contact you within 48 business hours

Our markets: Oil & Gas Manufacturing Food & Beverage Pulp & Paper Mining Commercial & Institutional Water & Wastewater
TechConnectIQ overview
TechConnectIQ Support

One program for faster resolution across your installed base.

Digital tools, technical expertise, software maintenance and workforce enablement, delivered through one connected support experience in myRockwellAutomation.

Resolve Faster
1

Resolve Faster

Reach Rockwell Automation expertise and digital diagnostics without waiting on a service visit.

Stay current
2

Stay current

Software maintenance, firmware updates and lifecycle support keep your systems supported and secure.

Build capability
3

Build capability

Workforce enablement and the Digital Assist Library help your team solve more on their own.

How it works

Get expert help in three steps.

Get expert help for your industrial automation systems in three steps.

01

Tell us what is happening

Describe the issue and share all relevant system information with our Automation Specialists.

Tell us what is happening
02

We diagnose the problem remotely

TechConnectIQ Support helps you access expertise, digital tools, software maintenance and workforce enablement capabilities.

We diagnose the problem remotely
03

You get back to work

Keep your systems current, supported and secure with easy software updates and lifecycle support.

You get back to work
Support options

Compare what is included in each tier.

The redesigned and flexible TechConnectIQ program has three support tiers to provide the right support for your unique operations.

CAPABILITY
TECHCONNECTIQ Basic
TECHCONNECTIQ Standard
TECHCONNECTIQ Professional
Online support center access
✓
✓
✓
Digital onboarding
✓
✓
✓
Software maintenance I
✓
✓
✓
Firmware updates
✓
✓
✓
Digital Assist Library
✓
✓
✓
24/7 real-time support
✓
✓
Scheduled callback
✓
✓
Live View Support
✓
✓
Software maintenance II
✓
✓
Professional priority access
✓
Access to consultant-level engineers
✓
Workforce assessment tools
✓
Support tiers overview
Three support tiers

One connected program.

Each tier builds on the last, so you only pay for the level of access your operation needs.

  • 1

    Basic

    Self-serve essentials: online support center access, digital onboarding, software maintenance I, firmware updates and the Digital Assist Library.
  • 2

    Standard

    Everything in Basic, plus 24/7 real-time support, scheduled callback, Live View SupportTM and software maintenance II.
  • 3

    Professional

    Everything in Standard, plus professional priority access, access to consultant-level engineers and workforce assessment tools.